Privacy Policy

1. Who We Are

Generics4You Health Inc. (“Generics4You,” “we,” “us,” or “our”) operates a telehealth facilitation platform that connects patients with independent, licensed healthcare providers in the United States. We are incorporated under the laws of the Commonwealth of Massachusetts.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using our platform, you consent to the practices described in this policy.

2. Information We Collect

a. Information You Provide Directly

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, phone number, mailing address
• Health Information: Responses to health assessment questionnaires, medical history, current medications, symptoms
• Account Credentials: Username and password (stored in hashed format)

b. Information Collected Automatically

• IP address and general geographic location (city/state level)
• Browser type and operating system
• Pages visited, time spent, and click patterns on our platform
• Referral source (how you found our website)

3. How We Use Your Information

We use the information we collect to:

• Facilitate your online health assessment and connect you with a licensed provider
• Communicate with you about your consultation status, results, or follow-up
• Improve our platform, services, and user experience
• Send service-related notifications (not marketing without your explicit consent)
• Comply with applicable legal and regulatory obligations, including HIPAA
• Detect, prevent, and address technical issues or fraudulent activity

4. How We Share Your Information

We do not sell, rent, or trade your personal or health information. We may share your information in the following limited circumstances:

• Licensed Healthcare Providers: Your assessment responses are shared exclusively with the independent provider reviewing your case.
• Pharmacies: If a prescription is issued, the prescribing provider transmits it to your designated pharmacy. We do not operate as a pharmacy.
• Service Providers: Trusted, HIPAA-compliant vendors (e.g., cloud hosting, encrypted communications) who are contractually bound to protect your data.
• Legal Compliance: If required by law, court order, or regulatory authority, we may disclose information as legally required.

5. Data Security

We implement industry-standard security measures including 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, role-based access controls, and regular third-party security audits. Despite these safeguards, no system is 100% impenetrable. We encourage you to use a strong, unique password for your account.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Access, correct, or delete the personal information we hold about you
• Withdraw consent for data processing (where consent is the legal basis)
• Request a portable copy of your data
• Opt out of non-essential communications
• Lodge a complaint with your state's data protection authority

To exercise any of these rights, contact us at privacy@generics4you.com.

7. Cookies & Tracking Technologies

We use essential cookies required for the platform to function (e.g., session management). We also use analytics cookies (Google Analytics) to understand how users interact with our site. You may disable non-essential cookies through your browser settings or our cookie consent banner. We do not use cookies for behavioral advertising.

8. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately at privacy@generics4you.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on our platform. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: